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We read every message and aim to respond within one business day. Choose the topic that best fits your question below.

General support

Questions about your account, a listing, or how the platform works?

Email support

Report a listing

Spotted something fraudulent or inaccurate? Send us the listing URL and a brief description. We act within 24 hours.

Report a listing

Privacy requests

To access, correct, or delete your personal data, reach out to our privacy team.

Privacy request

Grievance Officer

In accordance with the Digital Personal Data Protection Act 2023, a Grievance Officer has been appointed to address data privacy complaints:

Grievance Officer: The Compliance Team
ChapterNew
Email: grievance@chapternew.com
Response time: Within 30 days of receipt

To raise a grievance related to your personal data, please email with the subject line “Data Grievance” and include your registered email address and a description of the concern.

Response times: General support within 1 business day. Listing reports within 24 hours. Privacy requests within 30 days as required by applicable law.

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