Refund Policy

1. What we charge

A one-time ₹49 connection fee is charged when a buyer pays to unlock a seller's contact details. This fee is charged only after the seller has explicitly accepted the buyer's request — you are never charged for a request that is still pending or that the seller has declined.

2. When you get a full refund

• The listing was deactivated or removed within 24 hours of your payment.
• The seller's contact details we provided are incorrect or unreachable.
• A technical error prevented your contact details from being delivered.

Eligible refunds are processed automatically within 5 business days back to your original payment method.

3. How to request a refund

Email support@chapternew.com with your payment ID (found in your email receipt) and a brief description of the issue. We respond within 2 business days. If your case qualifies under the criteria above, we will initiate the refund without requiring further documentation.

4. Non-refundable cases

Refunds are not available if you changed your mind after successfully receiving working contact details. We provide the connection — the outcome of that conversation is between you and the seller. If a seller does not respond, please contact us and we will review the case.

5. Pricing and taxes

The ₹49 connection fee is the total amount charged to you. GST (if applicable) is included in this amount. We will provide a tax invoice on request. Our GSTIN will be published here once obtained.

6. Grievance Officer

For complaints related to payments, refunds, or service quality under the Consumer Protection Act 2019, contact our Grievance Officer: Name: Harsh Solanki, Designation: Founder, Email: grievance@chapternew.com, Address: ChapterNew Internet Services, India (full postal address available on request at grievance@chapternew.com). We will acknowledge your complaint within 48 hours and resolve it within 30 days.